1.1. How do I start working with a virtual assistant for my property management business?

Getting started is simple! You can fill out a short form on our website or schedule a free consultation call. Once we understand your business needs, we’ll match you with a virtual assistant specialized in property management tasks — usually within 24 to 72 hours.

1.2. Can I interview the assistant before hiring?

Yes! We offer an initial interview so you can assess their experience, skills, and fit for your business.

1.3. Do I need to sign a contract to get started?

Yes. We work with a Service Agreement outlining tasks, schedules, and responsibilities. All our assistants also sign a Non-Disclosure Agreement (NDA) to protect your sensitive business information.

2.1. What types of tasks can your virtual assistants handle?

Our property management virtual assistants can help with:
✔ Guest communication – inquiries, bookings, and tenant support.
✔ Lease renewals & contract management.
✔ Vendor coordination – maintenance and service providers.
✔ Financial tracking & invoicing.
✔ Marketing & listing management on Airbnb, VRBO, Zillow, etc.
✔ Administrative support – emails, calendars, reporting.

2.2. Can they handle technical property management tasks?

Yes! Our team includes professionals with experience in short-term rentals, tenant management, digital marketing, bookkeeping, and customer service.

2.3. What if I need a service that is not listed?

Let us know your specific needs — we can customize our services or find the right expert for you.

3.1. How do you protect my company’s sensitive information?

All our assistants sign an NDA before starting work. We also use secure password managers and encrypted platforms for document sharing.

3.2. Can I limit access to sensitive information?

Yes! We recommend granting only the necessary permissions to your assistant for maximum security.

4.1. What hours do your virtual assistants work?

Our team is based in Latin America, covering US and European time zones. We offer flexible schedules and can arrange weekend or emergency support if needed.

4.2. How do I communicate with my assistant?

You can choose your preferred method:
📧 Email
💬 Slack or WhatsApp
📞 Zoom or Google Meet for weekly check-ins

4.3. Can I request 24/7 availability?

Yes! We can assign a rotating team to cover 24/7 operations if required.

5.1. How do your pricing plans work?

We offer monthly plans based on the number of hours you need. Extra hours can be billed separately or you can upgrade your plan anytime.

5.2. Are there any hidden fees?

No. Our pricing is fully transparent. Any additional costs are only if you request services beyond the agreed scope.

5.3. Can I change my plan later?

Absolutely! You can scale your plan up or down as your business evolves. We offer flexible contracts to adapt to your needs.

6.1. What if I’m not satisfied with my assistant?

We prioritize your satisfaction. If you’re not happy, we offer a free replacement to ensure the right fit.

6.2. How do you ensure high-quality service?

📈 Weekly performance check-ins
📊 Task progress reports
💡 Ongoing training for our assistants

7.1. Can I hire multiple assistants as my business grows?

Yes! You can expand your team anytime, and we’ll help structure workflows for efficiency.

7.2. Do you offer seasonal or temporary assistants?

Of course! If you need extra help during peak seasons, we can provide short-term assistants.